Requirements

TIBCO Cloud™ Integration - Connect requirements vary slightly depending on the type of Solution subscription you have and whether the data is on-premise or in the cloud.

Note: You may not have access to all of the features described in this documentation. Access depends on the services your company has purchased and whether or not you are a TIBCO Partner.

Supported Browsers

Standard testing for TIBCO Cloud™ Integration - Connect includes only the last two versions of the following supported browsers:

Mozilla Firefox
Google Chrome

Note: TLS 1.1 or higher must be enabled in your browser settings.

TIBCO Cloud™ Integration - Connect uses pop-up dialogs for some processes, such as exporting selected flows or installing a Connect on-premise agent. Set your browser to Allow Popups for TIBCO Cloud™ Integration - Connect to make sure these dialogs display.

DateTime

DateTime data in TIBCO Cloud™ Integration - Connect is stored in UTC time. Unless otherwise noted in a specific Connector document, Connectors convert Source datetime data to UTC time and convert datetime data sent to a Target datastore to the datetime format the Target expects.

App Requirements

Agent — Agents facilitate communication between your source and target data sources within an app. There are two types of agent, Connect on-premise and Connect cloud.
- Connect on-premise agent — A computer to host the Connect on-premise agent. This computer requires constant connectivity to both your source and target data.
- Connect cloud agent — Access to TIBCO Cloud™ Integration - Connect while agent is provisioning.

Note: Determining which agent type to select varies depending on the TIBCO Scribe® Online Connector being used and the location of the data being accessed, either on-premise or in the cloud.

The Connect on-premise agent can be used in apps with any Connection and with both cloud and local datastores.
The Connect cloud agent can only be used when all Connections in an app and associated datastores support the Connect cloud agent.

Refer to the documentation for the specific Connector for additional information. See the Table of Contents in the Connectors Guide for a list of TIBCO Scribe® Online Connectors.

Source and Target Datastores — The location of the data that you wish to integrate.
Connections — For TIBCO Cloud™ Integration - Connect to communicate with a datastore you need a Connection configured for that particular datastore.

Agent Requirements

Connect Cloud Agent

Access to TIBCO Cloud™ Integration - Connect while the agent is provisioning.

Note: Because the agent is in the cloud there are no operating system or software requirements.

Connect On-Premise Agent

Operating Systems

Connect on-premise agents are supported on computers running 64-bit operating systems supported by Microsoft .NET Framework:

Note: Best practice is to install all Windows updates before you begin installing an agent.

When setting up your production environment, best practice is to install agents in a Windows Server environment.

The following Microsoft^® components are also required:

Microsoft .NET Framework 4.7.2 (full version).
Microsoft Windows Identity Foundation (WIF).

Note: If Microsoft .NET Framework or WIF are not already installed, you are prompted to install them before you can install the Connect on-premise agent. However, the configuration process runs more smoothly if these applications are already available.

If your site will be using the Dynamics CRM Connector, you may need to enable WIF 3.5.

To Enable WIF:

Open the Turn Windows features on or off dialog box.
Scroll to and select the checkbox for Windows Identity Foundation 3.5.
Select OK.
Windows will turn on WIF 3.5.

Ports

Make sure that all of the following TCP ports are open. If needed, talk to your IT Administrator:

Port 443. This port is required for outbound agent communication with TIBCO Cloud™ Integration - Connect. TIBCO Cloud™ Integration - Connect can respond to agent communication using port 443. If this port is not open, the TIBCO Cloud™ Integration - Connect agent is not fully accessible from the TIBCO Cloud™ Integration - Connect website.
Port 80. This port is required for outbound communication for SSL Certificate validation.
Ports 5671 and 5672, and 9350 through 9354. These are outbound ports used by the agent to communicate with the Enterprise Service Bus (ESB). The ESB can respond to agent communication using the same port. If your network policies prohibit you from opening these outbound ports, contact TIBCO Support for assistance with an alternate configuration.
Warning: Performance is slower when the Enterprise Service Bus (ESB) is not used.
If you have not configured your inbound and outbound ports correctly or if you have not added an exception to your firewall for TIBCO Cloud™ Integration - Connect, the computer where your Connect on-premise agent is installed may experience very high CPU usage.
See the Check Ports In Agent Environment Knowledge Base article for instructions on determining whether or not the appropriate ports can be accessed by the Agent.

Connect On-Premise Agent Performance

Connect on-premise agent performance is influenced by many factors. TIBCO Cloud™ Integration - Connect Agents process apps containing multiple flows that access data from many source and target datastores. Data sets being integrated could be very large, in the millions of records, or smaller, in the thousands of records. Apps can be run manually, on a schedule, or be triggered by an external event, therefore, some apps may attempt to run simultaneously. The speed of the API for those datastores influences the performance of any given flow. In addition, you must consider the capacity of the server where the agent is installed along with other software competing for resources on that server. This complex list of factors varies from customer to customer making it difficult to recommend a one-size-fits-all installation option. Some options for better performance include:

Upgrade to a more powerful server with the following minimum capacity:
- Quad Core CPU or better with a 24/7 business grade internet connection
- 8 GB of RAM
- At least 8 GB of free hard disk space for each installed Agent
Use filters in Query and Fetch blocks to reduce the amount of data being processed.
Merge flows that retrieve the same data so the Query is run only once.
Update multiple target datastores with a single flow.
Use an On event app containing a Message flow. This type of app executes only when a message is received from an external application, therefore, it executes and processes records only when needed.
Use Batch Processing if the Connector supports it. This feature processes data in bulk and speeds up the integration process.

Communication Requirements

Depending on the agent you use, your corporate network configuration, and the third-parties to which you connect, you may need to whitelist certain IP address ranges to allow them to access your network or a third-party product. See Whitelisting Requirements For TIBCO Cloud™ Integration - Connect for more information.

Device Requirements

Screen Resolution

The minimum screen resolution for TIBCO Cloud™ Integration - Connect is 1440 x 900.

If you are having trouble seeing TIBCO Cloud™ Integration - Connect, check the screen resolution or ask your IT department for help.