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Product Overview

TIBCO ActiveMatrix BusinessWorks™ Plug-in for ServiceNow provides several IT service management implemented by ServiceNow, and bridges TIBCO ActiveMatrix BusinessWorks™ and ServiceNow cloud applications.

SerivceNow is a leading cloud-based provider of enterprise service management, IT operation management and business management. ServiceNow improves the workflow efficiency across departments, prevents service outages and maximize operational agility. The following management that can be used in ServiceNow:

  • Facilities Service Management
  • Field Service Management
  • Finance Service Management
  • Human Resource Service Management
  • IT Service Management
  • Legal Service Management
  • Marketing Service Management
  • Security Operations
  • IT Operation Mangement
  • Business Management

For more information about ServiceNow, visit the ServiceNow website: http://www.servicenow.com/.

You can use TIBCO ActiveMatrix BusinessWorks Plug-in for ServiceNow to invoke the following IT service management:
  • Change Management: Change Management provides a means to create standard procedures for managing change to IT services.
  • Incident Management: Incident Management restores the normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained.
  • Problem Management: Problem Management helps organizations minimize the business impact of service disruptions and prevent future disruptions.

In this plug-in, you can also download a WSDL file to your local stortage by using the ServiceNow Tools. For more information, see Downloading a WSDL File.